‘Brexit’ Update – Shipping Problems to the Irish Republic
We take pride in our service and try very hard to make sure our customers are happy..
With the UK leaving the EU, new rules for delivering the Republic of Ireland have become complex.
Our carriers have suspended services until the problems are sorted and goods can be freely shipped again.
This means that, unfortunately, we cannot currently ship to the Republic of Ireland. We are working closely with the carriers to try and resolve this and will update the site when we know more.
Where you order more than one item, the ‘Multiple Items’ charge will be levied for each item, rather than the ‘Single Item’ charge. So, an order of 3 items would be charged at £19.50 for a UK Mainland delivery (subject to the standard carrier designations of Highlands and Islands, which are out of our control).
FREE SHIPPING ON ORDERS OVER £60
Please note, orders placed on Saturday / Sunday will be dispatched on Monday unless it is a national holiday.
We are happy to exchange or refund goods if returned within 30 days of purchase, provided the goods are unused, unassembled, its original condition and packaging with all materials, manuals and accessories intact.
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any damage, faults or issues with the product.
Changed Your Mind
If you have changed your mind and no longer want the item or items you have purchased, you will have to pay for the item to be sent back to us. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing.
Alternatively, we can organize a collection for the parcel for you. The fee for this collection will be deducted from your refund.
Once we receive the goods, we will process a full refund.
Please note we will not refund the cost of you returning the item to us.
Items to be returned to:
Zupiter Ltd
297 Caspian Way,
Purfleet, RM19 1LB
Returning Incorrect Items
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
Other
We always look to resolve issues directly with our customers, and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint to support@zupiter.co.uk
Refunds
Once the item is received back to the warehouse, it will be checked and granted it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.