Terms and Conditions

Welcome to the Zupiter Ltd website. This website is operated by Zupiter Ltd for all purposes. Zupiter Ltd is a company registered in the UK with company number 13116144, registered office is at 297 Caspian Way, Purfleet, RM19 1LB.

Terms and Conditions of our Website

These terms and conditions are provided by Zupiter Ltd, will be referred to ‘us’, ‘our’ or ‘we’ throughout these terms and conditions. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website..

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close the website at any time, and to amend or correct any website content, with or without prior notice.

Our Privacy Policy can be found in detail on the privacy policy p. Our privacy policy supplements these terms and conditions and by using our website you will be deemed to have read and accepted our privacy policy. We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions policy.

Access to Website Content / Copyright

We are the owner of all copyright, trademarks and all other intellectual property rights in our website, and in the material and/or content published on it. All content included in the site such as text, graphics, logos, button icons, images, audio clips, video is of Zupiter Ltd. You are permitted to use such material and/or content only when authorised by us (or our licensors).  You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website.

You may not systematically extract and/or utilise parts of the content of our website. You may not, without our prior written permission:

• remove any copyright or trademark notices from any copies of the content
• utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website
• create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website

Website Errors

We strive to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if any information is reflected in the price or availability.

We will not be obliged to supply goods at the incorrect price. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colors you see on the screen. We cannot guarantee that your equipment’s display of any colour, texture or detail of products will be accurate/the same as the actual product.

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website and/or app. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website.

Terms and Conditions of Sale for Customers

The steps required to create the contract between you and us for online purchases are as follows:

• You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
• As your product is shipped from our warehouse, we will send you a dispatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered.
• You will be separately notified in the event if we do not accept your order, or where you have otherwise cancelled your order.
• A contract is formed between us when (and not before) we dispatch your order.

By placing an order with us you agree that:

1. Any information provided by you will be true, accurate, current, and complete
2. You are the authorised holder of any credit or debit card you may use on the website
3. You will notify us immediately of any changes to any information you have submitted to the website
4. We may collect, store and use information about you in accordance with our Privacy Policy
5. By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to preauthorize your account upon order and debit your account upon dispatch / collection.
6. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
7. You have read and accept all terms and conditions including in particular the terms in relation to Price and Promotions, Shipping and Delivery, Cancellation, Privacy Policyand Returns and Refunds.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.  Any errors regarding website-based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Description of Products

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct. We have the right to amend, update and change details regarding the product and price.

Price and Promotions

The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase. All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount, please check the valid dates. Discount codes cannot be used in conjunction with products on special offer or on sale. Special offers and sales are only applicable which stock lasts. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.

Price Matching

Zupiter Ltd strives to offer fair and consistent pricing. However, other retailers sometimes run different promotions and discounts that may vary from Zupiter Ltd prices. Zupiter Ltd does not match prices offered by other retailers nor do we honor Zupiter Ltd promotions once they have expired.

Returns

We are happy to exchange or refund goods if returned within 30 days of purchase, provided the goods are unused, unassembled, in their original condition and packaging with all materials, manuals and accessories intact. The product must be returned and must be in a re-sellable condition. All returns must be accompanied by return reference which will be given to you by our customer service team when our online return form has been filled out. You can find our return form here.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. We recommend using a tracked service as we are not liable if the item goes missing.

To read our full Returns and Refund policy please see our returns policy.

Items Bought from Another Retailer

If you have bought a Zupiter product from another retailer, we are not liable for that product as you are contracted with the retailer you purchased from. Please contact the retailer you to find out about their policies.

Cancelling your Order

If you have changed your mind on your order you have till 1pm (Monday-Friday) to email our  support@zupiter.co.uk with the subject: CANCEL ORDER along with your order number. Our team will then cancel your order and a full refund (purchase price and delivered price) will be issued.

For example, you order On Monday 4^th March at 8pm you have until Tuesday 5^th March at 1pm to email.

Refunds

We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 48 hours for refunds and replacements to be processed. All refunds will be made using the same payment method where goods were purchased online. The customers’ statutory rights are not affected.

Please note that the time taken to process a refund and/or release any pre-authorization taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 7 days. This processing time is completely outside of our control and any delay is not on the part of Zupiter.

Shipping and Delivery

We aim to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third-party delivery service providers. Where possible, we subsidise the shipping charge and do

Please see our shipping and deliver page for further details on Shipping and Delivery options and terms.

Out of Stock
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.

In the unlikely event that any ordered goods are not readily available to us, we can offer you the option to pre-order the item or we reserve the right to cancel your order. You will receive an email notification if the item is only available for pre-order or if any order cancellation as a result of stock out confirming that any pre-authorization has been released and/or payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Your Account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected. Please ensure that your personal details are up to date. We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.

Data Protection

Your privacy is very important to us. We will never release your personal details to any company outside of the Zupiter Ltd for mailing or marketing purposes. We confirm that your personal information will only be used in accordance with our Privacy Policy.

Payment Terms

We accept the following payment methods:

Online:

• Visa
• MasterCard
• Visa Debit 
• American Express

We do not accept the following payment methods either Online or Instore:

• Cheques or postal orders
• Eurocheque
• International debit cards
• Purchase orders
• One for All Vouchers
• Love to Shop Vouchers

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to confirm your identity. Zupiter Ltd do not perform a credit check and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. For more information, please see our Privacy Policy.

Warranties and Liability
Most items are covered for up to six months against manufacturing faults, unless otherwise specified. We do not provide any warrant cover against defects in his own right, if your item arrives damaged or something is missing please fill out our form here and a member of the Customer Service team will be in touch to discuss this further.

We do not give any warranty, condition, guarantee, or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness, or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.

Safety & Regulations
Safety is key here at Zupiter Ltd and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging for any instructions. Please take note of any other warnings or recommendations. To ensure the best experience and safety of children, keep in mind the following Safety Tips:

1. Follow carefully the instructions for proper assembly and use
2. Keep any plastic packaging away from children.
3. Remove all packaging